A western principle called the “Golden Rule” states that you should treat others the way you would like to be treated. In the context of friendship, the Golden Rule serves us well to understand fairness and forge healthy relationships. But what happens when the Golden Rule is applied in the context of leadership? Surprisingly, there…

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Helping leaders change their behavior for the better can be challenging. What is even more difficult is changing others’ perceptions of a leader’s behavior. We found out why this is the case and how you, as an executive coach, can help to turn the tide and impact both positive change and perception. Reputations, positive and…

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It’s not what you might think it is. It’s not deciding what to change, soliciting ideas or apologizing to people whom you wronged in the past. The most important action you can take to achieve lasting positive change is…follow-up!   Why Follow-Up Matters It’s the number one difference-maker in the whole change process. Here is…

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Conflict is an unfortunate and unavoidable part of our lives. While it has the potential to stimulate us to accomplish great things, it can also drag us off course, erode relationships, and keep us from becoming the kind of person we want to become. Our daily challenge is to decide which conflicts are useful and…

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Marshall Goldsmith blog - Feedforward instead of feedback

Providing feedback is considered an essential skill for leaders, something that they are supposed to do on a daily basis. After all, employees need to know how they are doing to develop in the right direction. Likewise, executives would benefit from receiving and acting on feedback to achieve positive change themselves. However, most high-achievers tend…

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A common complaint from direct reports is that their bosses do not provide sufficient coaching. There are valid reasons for this considering how expensive a leader’s time is and how time-strapped they are to meet business objectives. However, what most reports don’t realize is that there are workarounds to this issue that bring success and…

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Top executives are intelligent, successful people. However, being smart comes with its own set of challenges. The more we achieve, the more we want to “be right” all the time. No matter if an issue is important, trivial, or even not worth the effort, we want to voice our opinion and come out on top.…

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Marshall Goldsmith Coaching blog - Knowledge Bank_soft skils

Every leader spends a great deal of time measuring and reviewing the key performance indicators (KPIs) for their area of responsibility. Naturally, we are keeping track of profits, sales, growth rates, and return on investments. Part of being an effective leader is identifying what really matters and setting up the right systems to measure it.…

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